Frequently Asked Questions
Everything you need to know about O'Neal Moto & MTB Gear, shipping, and returns.
How do I determine the correct size for helmets and protective gear?
We provide a comprehensive size chart on every product page. For helmets, measure the circumference of your head approximately one inch above your eyebrows. For jerseys and pants, we recommend following our fitment guide to ensure maximum comfort and safety during your ride.
What is your return policy for riding gear?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for safety reasons, helmets must be returned in pristine condition with no signs of use or mounting.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days depending on your location. We also offer expedited shipping options at checkout if you need your gear ready for a weekend race or trip.
Does O'Neal gear come with a warranty?
Yes, all O'Neal products are covered against manufacturing defects for one year from the date of purchase. This does not cover damage resulting from crashes, normal wear and tear, or improper care.
Do you ship internationally to riders outside the country?
Absolutely. We ship our Moto and MTB gear worldwide. Shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.